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Common Questions

How long does the package take to arrive?

Please note that delivery times may vary depending on the product and destination. However, on average, our packages usually arrive within 7-14 business days unless otherwise noted when ordering the package.

IMPORTANT NOTICE:

While we strive to provide timely and efficient delivery, unexpected complications may arise from time to time, which may cause delays in package delivery. We appreciate your patience and understanding under such circumstances.

Is the site secure and are my payments safe?

Our website is secured with the highest level of security and information protection. To minimize the risk of information disclosure, we adhere to the Payment Card Industry Data Security Standard (PCI DSS) and do not store our users' credit card information.

(The clearing company is Icount, an Israeli company.)

How can I track my order?

After placing your order, please contact our customer service team via WhatsApp, stating your full name and your order number. You will receive an answer within 48 hours of ordering, regarding the status and location of your package.